We accept payments by Paynow, and Visa and MasterCard on our website.

Once payment is completed, you will receive an order confirmation via email.

Please contact us at cs@merchant.com.sg and we will assist you with your changes on a best effort basis.

For orders dispatched or in transit, we regret to inform you that changes can no longer be made at this time.

Please contact us at cs@merchant.com.sg for a quotation.

Please proceed to our trade site: www.merchant.com.sg

Tax invoices are provided upon request.

We endeavour to fulfil your order within 2 working days from order confirmation.

Our committed delivery lead time:
Orders placed before 11am: T + 2 Business Days Morning 
Orders placed before 3pm: T + 2 Business Days Afternoon 
*T = Day of order placement

I did not receive my order / the delivery is late?
Please contact us with your order ID by email: cs@merchant.com.sg or Whatsapp: 8889 8930 in order for us to assist you.

Orders are delivered 6 days a week. There is no delivery on Sundays and public holidays.

Delivery Time Slots
Mondays to Fridays

1. Morning slot: 9am to 12pm (AM)
2. Afternoon slot: 2pm to 7pm (PM)

Saturdays 

1. Morning slot only: 9am to 12pm (AM)

What is the minimum order amount to receive free delivery?

Order Value	Delivery Charge per location
$150	Free
$100.01 to $149.99	$10.00
$50.01 to $100	$20.00
$0 to $50.00	$30.00

*Additional surcharge may apply for delivery to restricted zones such as Jurong Island / Military installations.

 

We apologise we do not allow self collection at our warehouse at this moment.

We will make a maximum of 2 delivery attempts. 

if the delivery cannot be completed successfully, your order will be cancelled and a refund, deducted of $30 delivery fee will be refunded to you.

Alternatively, you can authorise us to leave your order in a safe place / with a neighbour. However, we will not be responsible for any missing or damaged products should you choose this option.

We apologise that due to food safety concerns, all goods that were dispatched from our warehouse are non-returnable and non-exchangeable.

We ask that you check your order upon arrival to ensure that they are in good order and condition. Should you find any issues with your order such as missing / damaged / poor quality / wrongly packed items, please write to us at cs@merchant.com.sg.

All validated claims will be refunded within 2 working days.

All products are not halal-certified unless indicated in the product information.