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Frequently Asked Questions

Orders & Purchasing

Once payment is completed, you will receive an order confirmation via email.

Please contact us at cs@merchant.com.sg and we will assist you with your changes on a best effort basis.

For orders dispatched or in transit, we regret to inform you that changes can no longer be made at this time.

Please contact us at cs@merchant.com.sg for a quotation.

Please proceed to our trade site: www.merchant.com.sg

Tax invoices are provided upon request.


We endeavour to fulfil your order within 2 working days from order confirmation.


Our committed delivery lead time:
Orders placed before 11am: T + 2 Business Days Morning
Orders placed before 3pm: T + 2 Business Days Afternoon
*T = Day of order placement


I did not receive my order / the delivery is late?
Please contact us with your order ID by email: cs@merchant.com.sg or Whatsapp: 8889 8930 in order for us to assist you.

Orders are delivered 6 days a week. There is no delivery on Sundays and public holidays. Delivery Time Slots Mondays to Fridays Morning slot: 9am to 12pm (AM) Afternoon slot: 2pm to 7pm (PM) Saturdays Morning slot only: 9am to 12pm (AM) What is the minimum order amount to receive free delivery?

Order Value Delivery Charge per location
$100 and above Free
Below $100 $15.00
*Additional surcharge may apply for delivery to restricted zones such as Jurong Island / Military installations.

We apologise we do not allow self collection at our warehouse at this moment.

We will make a maximum of 2 delivery attempts.


if the delivery cannot be completed successfully, your order will be cancelled and a refund, deducted of $30 delivery fee will be refunded to you.


Alternatively, you can authorise us to leave your order in a safe place / with a neighbour. However, we will not be responsible for any missing or damaged products should you choose this option.

Returns / Refunds / Exchange

We apologise that due to food safety concerns, all goods that were dispatched from our warehouse are non-returnable and non-exchangeable.

We ask that you check your order upon arrival to ensure that they are in good order and condition. Should you find any issues with your order such as missing / damaged / poor quality / wrongly packed items, please write to us at cs@merchant.com.sg.


All validated claims will be refunded within 2 working days.


All products are not halal-certified unless indicated in the product information.

Delivery Date Availability Calendar

Note :

  • orders made before 10am → delivered the next working day
  • orders made after 10am → Delivered on 2nd working day
  • No deliveries on sundays and public holidays
  • Available delivery dates may change in real time